Customer Service Representative (CSR) $20hr NEW JERSEY (New Jersey)

Customer Service Representative (CSR) $20hr NEW JERSEY 1

compensation: $20hr

employment type: full-time

experience level: mid level

job title: Customer Service Representative (CSR)

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A Customer Service Representative (CSR) acts as the primary contact for customers, providing support, resolving complaints, and processing orders via phone, email, or chat. They ensure positive customer experiences by building rapport, troubleshooting issues, and maintaining in-depth product knowledge to accurately answer questions.Core Duties and ResponsibilitiesCustomer Communication: Respond to inquiries promptly and professionally via phone, email, or live chat.Problem Resolution: Identify and resolve complaints, troubleshoot issues, and follow up to ensure satisfaction.Order Processing: Manage orders, process returns, handle exchanges, and update customer accounts.Documentation: Maintain accurate records of customer interactions, transactions, and comments in a CRM system.Product Knowledge: Develop a deep understanding of company products/services to provide accurate information.Escalation: Route complex or high-priority issues to the appropriate departments

The pay rate starts at $20.00hr
8:00 am - 5:00 pm.

Principals only. Recruiters, please don't contact this job poster.

post id: 7933332488

posted: 2026-05-10 00:57

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Customer Service Representative (CSR) $20hr NEW JERSEY - admin /...

A Customer Service Representative (CSR) acts as the primary contact for customers, providing support, resolving complaints, and processing orders via phone, email, or chat. They ensure positive...