Summary: The Client Success Representative is the front-line interface for customers in a multi-client third party logistics and fulfillment environment.
PRINCIPAL ACCOUNTABILITIES/ESSENTIAL FUNCTIONS
• Manage the customers’ order process and ensure orders are entered, filled, and shipped accurately and timely
• Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers’ orders
• Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers’ inventory is managed properly
• Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
• Responsible for weekly and month-end billing and any billing-related questions from customers
• Learn and understand Standard Operating Procedures for all account-related activities
• Manage the organization and filing of all customer order and shipping documents
JOB REQUIREMENTS:
•Ability to apply problem solving techniques and project management methods to maintain strong client relationships
•Identify and resolve problems in a timely manner, gather and analyze information and develop alternative solutions
•Excellent written and verbal communication skills
EDUCATION AND/OR EXPERIENCE:
•High School Diploma, GED, or suitable equivalent
•2 years account management or B2B within 3PL environment experience
Work Environment:
•Office: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
•Warehouse: While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The noise level in the work environment is usually moderate to noisy.
SHIFT: Monday to Friday 8am to 5pm
Principals only. Recruiters, please don't contact this job poster.