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Assistant Service Manager - 2 Positions
Protech Auto
US Highway 9 near Ernston Rd
compensation:
Negotiable
employment type:
full-time
experience level:
mid level
job title:
Assistant Service Manager
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The ideal candidate isn't just a "car person"- you are also a people person who understands the flow of a busy shop and knows how to maintain profitability without sacrificing integrity. Option open for part-time workers.
KEY RESPONSIBILITIES
- Operational Leadership: Manage the daily workflow of the service department, ensuring repair orders are distributed efficiently across the technician team.
- Customer Experience: Act as the primary point of contact for complex customer inquiries, providing transparent explanations of repairs and maintaining high satisfaction scores.
- Team Management: Foster a collaborative environment between the front desk and the garage and maintain a healthy working relationship with the shop staff.
- Financial Oversight: Monitor Key Performance Indicators (KPIs) including labor efficiency, parts margins, and effective labor rates.
- Quality Control: Ensure all vehicles undergo a final quality check and that all safety protocols are strictly followed.
- Vendor Relations: Manage relationships with parts suppliers to ensure timely delivery and competitive pricing.
QUALIFICATIONS & SKILLS
- 2+ years of experience in automotive service management or as a lead Service Advisor.
- Technical Knowledge: Strong understanding of automotive systems and maintenance schedules (ASE Certification is a plus). Any experience with fleet accounts is highly preferred.
- Software Proficiency: Proficient in Shop Management Software (Preferably Shop Monkey OR ShopKey, Mitchell, RO Writer etc).
- Communication: Ability to translate "mechanic speak" into plain English for customers. Have to be very good with customer satisfaction. Spanish Proficiency is a big plus.
- Leadership: Proven track record of hitting sales targets and managing a diverse team.
- Organization & Prioritization: Excellent ability to Organize work and prioritize based on the requirements of the customer and capacity of the shop & its staff.
WHY US?
- Balanced Scale: We are large enough to have a steady flow of high-end work, but small enough that your voice actually matters in how the business is run.
- Competitive Compensation: Base salary plus performance-based bonuses.
- Professional Growth: Performance based support for ongoing industry certifications and training for the right.
Note: This role requires a valid driver’s license and a clean driving record.
- Principals only. Recruiters, please don't contact this job poster.