Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More info

If interested, please call Manisha at 732-548-9700 ext 112 or email at manishaj@vgroup.net
Please send your Resume with the id “SM_HD038_SNJ” in the subject line
Client: State of New Jersey (V Group is a Tier 1 Vendor to the Client)
Job Title: Help desk (1st, 2nd shifts or both)
Duration: 6 months
Location: Trenton, NJ
Position type: Contract

Skill Required / Desired Amount of Experience

Understanding of Web Based Application Required 2 Years
IE 6 Configuration/setup knowledge Required 2 Years
IE 7 Configuration/setup knowledge Required 2 Years
IE 8 Configuration/setup knowledge Required 1 Years
Problem solving skills Required 2 Years
Knowledge of printer configuration and setup in IE Required 2 Years
Prior experience with Firefox Required 1 Years

Role Description:

Support in-house help desk teams by providing the skills listed in complete description.

Years of Experience: 1 to 3 years field experience
Education: 2 year associates degree or equivalent technical study

Role Description:

* Provides support at the “How To” level to non-technical users of the New Jersey Immunization Information System (NJIIS) with
particular emphasis on the H1N1 Vaccination campaign.
* Works in a information sensitive environment where there are strict guidlines and penalties regarding disclosure/exposure of personal and medical information.
* Uses various custom processes and tools to repair mistakes made by NJIIS users.
* Documents all work in using TrackIt!, a problem tracking too.
* Will be proficient in general medical jargon, especially related to immunization.
* Provides a result oriented, caring resource to application users.
* Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
* Prioritize and schedule own workload.
* Needs technical assistance on complex problems
* Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
* Communicate accurate and useful status updates.
* Manage and report time spent on all work activities.
* Follow quality standards.
* Ability to work in a team environment
* Complete assigned tasks.
* Strong communication skills; both written and spoken

This is a VARIABLE shift position with hours that may involve evenings or occassional weekends with an unpaid lunch.

• Location: Trenton, NJ
• Compensation: $15-17/hr
• This is a contract job.
• OK for recruiters to contact this job poster.
• Phone calls about this job are ok.
• Please do not contact job poster about other services, products or commercial interests.